Last updated: 1 September 2026
Please contact us before sending any equipment back. Heavy equipment cannot be accepted at the business address without prior return authorisation and transport coordination.
1. Return window
A return request for an eligible standard-stock item must be made within 7 days of delivery. The item must be unused, uninstalled, complete and in its original condition and packaging, with the invoice and supplied accessories.
2. Items that cannot be returned
Custom-made, fabricated, installed or used equipment is non-returnable unless it is defective or does not match the confirmed written specification. Returns are also not accepted for items altered after delivery, damaged through misuse, missing parts, clearance items identified as final sale, consumables or products made to customer-approved dimensions.
3. Damage, defects or incorrect items
Visible transit damage, shortages or an incorrect item must be reported within 48 hours of delivery. Send the invoice number, equipment name, delivery details and clear photographs or video of the product, packaging and damage. Keep the packaging until the claim is reviewed.
4. Return approval and transport costs
Contact us by email, phone or WhatsApp to request return authorisation. We may inspect the equipment at the site or request that it be returned to an agreed location.
The customer pays return transport, packing, loading and insurance costs for an approved change-of-mind return. If we confirm that the supplied item is defective or incorrect, Bangalore Kitchen Equipments will arrange or reimburse reasonable return transport as agreed in writing.
5. Inspection and refunds
Returned equipment is inspected before a refund is approved. An eligible refund is processed within 7–10 business days after inspection and approval, using the original payment method where practical or an agreed bank transfer.
Original delivery, installation, fabrication, payment-processing and other completed service charges are non-refundable unless the return is caused by our confirmed error. A deduction may apply for missing parts, avoidable damage or reduced value.
6. How to request a return
Email bangalorekitchenequipment@gmail.com, call +91 98454 22527, or use WhatsApp. Include your invoice or quotation number, reason for return and supporting photos.